A Vision For Success
Your source for productivity and management tips
New EDGEPro Features Puts You in Control
New EDGEPro Features Puts You in Control
We're always working to make our software better and easier to use. Check out the new, customizable dashboard, transaction drill-downs and we've even added a new KPI to your opportunities dashboard.
Read MoreBasic Training for Big Benefits Read More
Basic Training for Big Benefits
Basic Training for Big BenefitsWho Should Get Basic Training? We get asked a lot, when we bring our training programs to practices around the country, “Who should I train?” The correct answer is “as many people as possible.” Yes, this means your techs, your optical...
Objectives and Key Performance Indicators: Turning Your Big Dreams Into Reality
Objectives and Key Performance Indicators: Turning Your Big Dreams Into Reality
Business goals should be “big dreams.” They should reflect a long-range vision of your practice, and how you want to move into the future. But “big dreams” are only achieved when you can translate them into a concrete answer to the question “What do we need to do today?”
Read MoreFine-Tune Your Practice Specialties With This Easy Tip
Fine-Tune Your Practice Specialties With This Easy Tip
Specialty services can be a big draw for your practice. Many practices create new initiatives to attract new patients or boost an under-performing part of the business. If you’re thinking about starting a new campaign, or trying to drive new business for a specialty service, don’t forget to plan for tracking!
Read MoreBuild a Winning Team With This 5-Minute Coaching Technique
Build a Winning Team With This 5-Minute Coaching Technique
Training is too complicated, coaching is too expensive, and – here’s the most common complaint – there’s just not enough time in the day. There are a lot of reasons people choose not to undertake team development, but those that do often see tremendous, positive changes within their team, and within their practice.
Read More5 Amazing Business Cultures You Can Build at Your Practice
5 Amazing Business Cultures You Can Build at Your Practice
You can either let your business culture develop on its own, and take whatever arises, or you can make thoughtful, proactive choices that shape your culture to suit your needs and priorities.
Read MoreImprove Your Capture Rate by Changing Your Language
Improve Your Capture Rate by Changing Your Language
You can leverage prescribing language to help your staff have more authority in your dispensary. Help your patients make good choices, and improve your capture rate at the same time, just by implementing strategic changes in your office dialogue.
Read MoreAre Your Processes Helping or Hurting Your Practice?
Are Your Processes Helping or Hurting Your Practice?
The most successful practices I’ve ever worked with have been those where the management, including the owner, have been unafraid to work on their processes. By processes, I mean the flow of work that’s needed to accomplish any given task. A smart, lean practice is usually run by someone who keeps a watchful eye not just on the results, but on the processes themselves.
Read More5 Reasons Why You Should Consider Turning Vendors Into Partners
5 Reasons Why You Should Consider Turning Vendors Into Partners
Don’t assume that, just because you are an independent practitioner, you don’t have anything to offer your vendors. Your contribution to the relationship matters, and your vendors have more than “the stuff they sell” to bring to the table as well.
Read MoreCreate a WOW! Experience for Your Patients
Create a WOW! Experience for Your Patients
What’s it like to walk through the door of your practice for the first time? Can you even remember? Every business day, someone comes in for the first time ever, and sees your waiting room, optical dispensary, reception counter, and pre-test room for the very first time. Within 10 seconds, that person will form opinions about what kind of practice you run.
Read MoreGetting Out of the Comfort Zone and into the Growth Zone
Getting Out of the Comfort Zone and into the Growth Zone
Where’s your comfort zone? Chances are it’s right where you live and work every day. As humans, we naturally seek out comfort zones, places or states where we can operate with little anxiety, low stress, and an assurance of our own competence.
It’s called “comfortable” for a reason; we feel relaxed and more at ease when we face every day knowing exactly how to complete our tasks, what the outcomes will be, and confident that we won’t face any unexpected challenges.
Read More3 Revenue Killers That Can Keep Your Practice From Growing
3 Revenue Killers That Can Keep Your Practice From Growing
When you want to drive your practice revenue and growth forward, what do you do? If you’re smart – and we know you are! – you’re taking a two-sided approach. It’s not just about doing things right – it’s also about not doing things wrong. We’ve identified three potentially destructive behaviors – “silent killers” that can cause serious problems and keep you from realizing the full impact of your improvement initiatives.
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