A Vision For Success
Your source for productivity and management tips
Your CPT Codes Can Tell You Something Important
Gauging Patient and Practice Behavior with CPT Codes CPT codes are the US standard for describing and billing optical and medical services in a healthcare setting. The acronym “CPT” stands for Current Procedural Terminology, which is used to accurately detail...
Read More
Avoiding the Activity Trap
The Activity Trap Management theorist George Odiorne, who was instrumental in developing the theory “Management by Objectives,” coined the very useful phrase “Activity Trap” years ago. Loosely defined, when you fall into the activity trap, you become so busy...
Read More
Key Performance Indicators for Contact Lens Sales
Key Performance Indicators (KPIs) in the clinic are every bit as important as they are in the optical. Your contact lens capture rates are critical in understanding your practice performance and patient buying habits. Let’s talk about how those capture rates are...
Read More
Kaizen and the Art of Incremental Improvements
Incremental Improvements are Key to Success Recently, I've become fascinated with the concept of "Kaizen." Even the term "Kaizen" is something that rings a familiar bell at EDGEPro. Broadly defined, Kaizen (which translates literally to "Good Change") is the...
Read More
Optical Key Performance Indicators (KPIs) for Doctors
Optical KPIs for Doctors How’s Your chair-side dispensing? Let's assume you’re tracking your optical performance with Key Performance Indicators. You know your practice’s averages for frame price, lens sales, AR percentages, progressive lens sales, capture rates,...
Read More
Putting the Welcome in the Welcome Center
Your Welcome Center: Building Relationships from Moment One What's the most important function of the welcome desk when meeting a patient for the first time? Beginning the patient relationship. The experience that a patient has at the welcome center establishes the...
Read More
Doctor Performance: Basic Clinic KPIs
Clinic KPIs 101 Opticians and staff aren’t the only ones who need to have their performance measured. Doctors / providers also need to be aware of their own Key Performance Indicators (KPIs). It’s a definite fact that providers can significantly influence...
Read More
Managed Vision Care Benefits and Patient Dialogue
Misfiring with Patient Dialogue We miss big when it comes to communicating the value and advantages of the managed vision care benefits! Our profession has conditioned patients/consumers to say: "I just want what’s covered!" or "What's covered?" However,...
Read More
