A Vision For Success
Your source for productivity and management tips
The Top 3 Revenue Killers That Can Keep Your Practice From Growing
The One Thing That Can Change Your Practice Forever
Planning for Success in 2019 – the Smart Way
What are you doing next year? We’ve come back around to that time of year when it’s time to set those goals for the next 12 months. You are probably, like most of us, considering personal improvements as well as business improvements. The research says that about...
Increase Employee Engagement with Game Dynamics
Gamification - Leverage Human Psychology to Improve Business Gamification is a significant recent trend in business. Managers and owners are exploring the concepts of this surging trend in motivation and engagement and finding creative ways to bring the benefits of...
Your CPT Codes Can Tell You Something Important
Gauging Patient and Practice Behavior with CPT Codes CPT codes are the US standard for describing and billing optical and medical services in a healthcare setting. The acronym “CPT” stands for Current Procedural Terminology, which is used to accurately detail...
Avoiding the Activity Trap
The Activity Trap Management theorist George Odiorne, who was instrumental in developing the theory “Management by Objectives,” coined the very useful phrase “Activity Trap” years ago. Loosely defined, when you fall into the activity trap, you become so busy...
Key Performance Indicators for Contact Lens Sales
Key Performance Indicators (KPIs) in the clinic are every bit as important as they are in the optical. Your contact lens capture rates are critical in understanding your practice performance and patient buying habits. Let’s talk about how those capture rates are...
Kaizen and the Art of Incremental Improvements
Incremental Improvements are Key to Success Recently, I've become fascinated with the concept of "Kaizen." Even the term "Kaizen" is something that rings a familiar bell at EDGEPro. Broadly defined, Kaizen (which translates literally to "Good Change") is the...
Optical Key Performance Indicators (KPIs) for Doctors
Optical KPIs for Doctors How’s Your chair-side dispensing? Let's assume you’re tracking your optical performance with Key Performance Indicators. You know your practice’s averages for frame price, lens sales, AR percentages, progressive lens sales, capture rates,...
Putting the Welcome in the Welcome Center
Your Welcome Center: Building Relationships from Moment One What's the most important function of the welcome desk when meeting a patient for the first time? Beginning the patient relationship. The experience that a patient has at the welcome center establishes the...
Doctor Performance: Basic Clinic KPIs
Clinic KPIs 101 Opticians and staff aren’t the only ones who need to have their performance measured. Doctors / providers also need to be aware of their own Key Performance Indicators (KPIs). It’s a definite fact that providers can significantly influence...
Managed Vision Care Benefits and Patient Dialogue
Misfiring with Patient Dialogue We miss big when it comes to communicating the value and advantages of the managed vision care benefits! Our profession has conditioned patients/consumers to say: "I just want what’s covered!" or "What's covered?" However,...