Blog - EDGEPro Software Analytics Tool for Optometry

Process Improvement for Practice Profits

Are Your Processes Helping or Hurting Your Practice?

Are Your Processes Helping or Hurting Your Practice?When Process Improvement Matters When is “good enough” good enough? Never! Your practice may be incredibly lean, running at high efficiency, and boasting healthy Key Performance Indicators (KPIs) across the board,...

Yvonne Pelkey | May 17, 2019

5 Reasons Why You Should Consider Turning Vendors Into Partners

5 Reasons Why You Should Consider Turning Vendors Into Partners Everybody wants your business! Of course, I’m talking about vendors – not patients or neighbors – but are you conscious of the fact that you have something to offer to companies that want to sell you...

Katie Lauver | May 7, 2019

Create a WOW! Experience for Your Patients

What’s it like to walk through the door of your practice for the first time? Can you even remember? Every business day, someone comes in for the first time ever, and sees your waiting room, optical dispensary, reception counter, and pre-test room for the very first time. Within 10 seconds, that person will form opinions about what kind of practice you run.

Evan Kestenbaum | May 1, 2019

Getting Out of the Comfort Zone and into the Growth Zone

Where’s your comfort zone? Chances are it’s right where you live and work every day. As humans, we naturally seek out comfort zones, places or states where we can operate with little anxiety, low stress, and an assurance of our own competence. It’s called “comfortable” for a reason; we feel relaxed and more at ease when we face every day knowing exactly how to complete our tasks, what the outcomes will be, and confident that we won’t face any unexpected challenges.

Patti Warren | Apr 19, 2019

3 Revenue Killers That Can Keep Your Practice From Growing

When you want to drive your practice revenue and growth forward, what do you do? If you’re smart – and we know you are! – you’re taking a two-sided approach. It’s not just about doing things right – it’s also about not doing things wrong. We’ve identified three potentially destructive behaviors – “silent killers” that can cause serious problems and keep you from realizing the full impact of your improvement initiatives.

Evan Kestenbaum | Mar 12, 2019

The One Thing That Can Change Your Practice Forever

The landscape of an optometric practice is decidedly different than it was just 40 years ago. And the speed and scope of those innovative changes are increasing with time. “Business as usual” isn’t really a thing anymore, because we operate in an environment where change is the norm. This has been particularly true for one critical thing in our office – our data.

Heidi Della Pesca | Jan 18, 2019

Planning for Success in 2019 – the Smart Way

What are you doing next year? We’ve come back around to that time of year when it’s time to set those goals for the next 12 months. You are probably, like most of us, considering personal improvements as well as business improvements. The research says that about...

Heidi Della Pesca | Dec 21, 2018

Increase Employee Engagement with Game Dynamics

Gamification - Leverage Human Psychology to Improve Business Gamification is a significant recent trend in business. Managers and owners are exploring the concepts of this surging trend in motivation and engagement and finding creative ways to bring the benefits of...

Heidi Della Pesca | Nov 6, 2018

Your CPT Codes Can Tell You Something Important

Gauging Patient and Practice Behavior with CPT Codes CPT codes are the US standard for describing and billing optical and medical services in a healthcare setting. The acronym “CPT” stands for Current Procedural Terminology, which is used to accurately detail...

Cheryl Moore | Sep 10, 2018

Be more efficient and avoid the activity trap.

Avoiding the Activity Trap

The Activity Trap Management theorist George Odiorne, who was instrumental in developing the theory “Management by Objectives,” coined the very useful phrase “Activity Trap” years ago. Loosely defined, when you fall into the activity trap, you become so busy...

Heidi Della Pesca | Aug 21, 2018

Key Performance Indicators for Contact Lens Sales

Key Performance Indicators (KPIs) in the clinic are every bit as important as they are in the optical. Your contact lens capture rates are critical in understanding your practice performance and patient buying habits. Let’s talk about how those capture rates are...

Evan Kestenbaum | Aug 14, 2018

Make your optometric practice better with continuous improvement processes.

Kaizen and the Art of Incremental Improvements

Incremental Improvements are Key to Success Recently, I've become fascinated with the concept of "Kaizen." Even the term "Kaizen" is something that rings a familiar bell at EDGEPro. Broadly defined, Kaizen (which translates literally to "Good Change") is the...

Yvonne Pelkey | Aug 2, 2018

A Vision For Success